FREQUENTLY ASKED QUESTIONS
ORDERS & SHIPPING
DO YOU OFFER DISCREET PACKAGING?
YES — ALWAYS. ALL ORDERS ARE SHIPPED IN PLAIN, UNBRANDED PACKAGING.
THE NAME DESIREDEM OR ANY PRODUCT CATEGORY NEVER APPEARS ON THE OUTSIDE.
DO YOU SHIP INTERNATIONALLY?
YES, WE PROUDLY OFFER WORLDWIDE SHIPPING.
DELIVERY TIMES AND COSTS VARY BY DESTINATION AND ARE SHOWN AT CHECKOUT.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
ORDERS TYPICALLY SHIP WITHIN 1–2 BUSINESS DAYS. SHIPPING TIME DEPENDS ON YOUR LOCATION, BUT MOST ORDERS ARRIVE WITHIN 3–10 BUSINESS DAYS.
CAN I TRACK MY ORDER?
ABSOLUTELY. ONCE YOUR ORDER SHIPS, YOU’LL RECEIVE A CONFIRMATION
EMAIL WITH YOUR TRACKING NUMBER
PRIVACY & BILLING
WHAT APPEARS ON MY BILLING STATEMENT?
YOUR PURCHASE WILL APPEAR UNDER A GENERIC NAME, ENSURING FULL DISCRETION. WE NEVER REFERENCE PRODUCT CATEGORIES OR BRAND NAMES.
IS MY PERSONAL INFORMATION SECURE?
YES. WE USE ENCRYPTED SSL TECHNOLOGY AND TRUSTED THIRD-PARTY PROCESSORS TO PROTECT YOUR DATA. YOUR PRIVACY IS OUR PRIORITY..
RETURNS & REFUNDS
WHAT IS YOUR RETURN POLICY?
DUE TO THE INTIMATE NATURE OF OUR PRODUCTS, ALL SALES ARE FINAL. HOWEVER, IF YOUR ITEM IS DEFECTIVE OR ARRIVES DAMAGED, PLEASE CONTACT US WITHIN 7 DAYS AND WE’LL MAKE IT RIGHT.
HOW DO I REQUEST A REPLACEMENT FOR A DAMAGED ITEM?
EMAIL US AT SUPPORT@DESIREDEM.COM WITH YOUR ORDER NUMBER AND A PHOTO OF THE PRODUCT. WE’LL ASSIST YOU PROMPTLY.
PRODUCT CARE & SAFETY
ARE YOUR PRODUCTS BODY-SAFE?
YES. WE ONLY STOCK PRODUCTS FROM PREMIUM, GLOBALLY TRUSTED BRANDS USING HIGH-QUALITY, BODY-SAFE MATERIALS.
DO YOU OFFER GUIDANCE ON HOW TO USE PRODUCTS?
YES — EXPLORE OUR UPCOMING PLAY GUIDE AND EDUCATIONAL CONTENT FOR CURATED TIPS, RECOMMENDATIONS, AND HOW-TOS.