Effective Date: March 26,2025

Desiredem is committed to safeguarding the privacy of our website visitors and customers. This Privacy Policy outlines how we collect, use, store, and protect personal information through your interaction with our website, services, and marketing activities. We comply with applicable data protection laws, including the EU General Data Protection Regulation (GDPR), and relevant data privacy frameworks in the United States.

 

1. ABOUT US

This Privacy Policy applies to all data collected by Desiredem and its affiliated service providers during the course of operating our digital services. When you interact with our site, create an account, place an order, or subscribe to communications, Desiredem acts as the data controller and is responsible for processing your personal data in accordance with this policy.

2. COLLECTION OF PERSONAL DATA

Desiredem collects personal information directly from users during their interaction with our website and services. This data is collected through forms submitted when registering an account, placing an order, subscribing to our newsletters, or contacting customer support. Information may include full name, email address, phone number, shipping and billing details, and order history. We also collect data when users engage with Desiredem through promotional activities or social media integrations.

When making a purchase, we gather necessary payment details such as billing address and transaction confirmation, which are processed securely by third-party payment processors. Customer service interactions may involve collecting correspondence history and other communication records to help resolve issues efficiently.

We further collect technical data such as IP address, browser type, operating system, referral URLs, and pages visited. These details help us understand how users interact with our platform and support the improvement of our services through analytical tools and cookies. When users interact with our ads or content through platforms like Facebook or Google, we may receive interaction data to personalize user experience and optimize marketing performance.

This section includes any data provided voluntarily by users or generated as a result of using our website, features, or customer touchpoints. All data is processed in line with this Privacy Policy and relevant data protection legislation.

Desiredem collects personal data directly from users through various touchpoints, including when you create an account, make a purchase, subscribe
to our newsletter, or contact our customer support. Depending on the context, we may request your name, email address, postal address, telephone number, payment information, and preferences related to your experience on our platform. We also collect technical information through cookies and analytics tools, such as your IP address, browser type, device identifiers, and browsing behavior. When you engage with DesireDem through social media or third-party platforms, we may also collect associated identifiers and interaction data.

 

3. LEGAL BASIS FOR PROCESSING

Your personal data is processed under the legal grounds established by applicable law. These may include your explicit consent when you opt into marketing communications, the necessity of processing for the performance of a contract when you place an order or request support, and our legitimate interests in maintaining security, improving our services, and understanding user behavior. Where required by law, we will seek your express consent before processing any sensitive or optional data.

 

4. USE OF PERSONAL DATA

The information collected is used for multiple legitimate purposes. These include processing transactions, delivering orders, responding to inquiries, sending transactional or promotional communications, analyzing user trends, and enhancing website performance. We may also use the information to detect and prevent fraud, ensure security, and comply with legal obligations. Marketing communications are only sent if you have provided your consent, which can be withdrawn at any time.

 

5. DATA SHARING AND THIRD PARTIES

Desiredem may share personal data with third-party service providers who support our operational and marketing efforts. These include, but are not limited to, secure payment processors for handling transactions, shipping and logistics partners for order fulfillment, cloud hosting services, email and marketing automation platforms, social media advertising networks, and customer relationship management tools.

These third parties receive only the data necessary to carry out their designated functions and are contractually obligated to maintain confidentiality and comply with applicable data protection standards. Depending on the nature of the processing and your jurisdiction, data may be shared under legal bases including your consent, the necessity to fulfill contractual obligations, or our legitimate interest in operating an efficient business.

Desiredem ensures that all vendors are subject to data processing agreements that limit their access and use of data strictly to the services provided. When data is shared with partners involved in digital marketing, analytics, or personalization, it is used to deliver a relevant and optimized customer experience while remaining consistent with your privacy preferences and rights.

Desiredem may share personal data with trusted service providers who assist us in operating our business. This includes payment processors, logistics and shipping partners, customer service tools, analytics providers, marketing platforms, and hosting services. Where social media integrations are active, we may share usage data for the purpose of delivering relevant advertising. All third-party partners are carefully vetted and contractually bound to handle your data securely and solely for the purposes outlined by DesireDem.

 

6. INTERNATIONAL DATA TRANSFERS

As a globally accessible platform, your personal data may be transferred to and processed in jurisdictions outside of your country of residence, including those that may not offer the same level of data protection. To ensure the continued protection of your information, Desiredem uses appropriate safeguards as required by law.

These safeguards may include the use of Standard Contractual Clauses (SCCs) approved by the European Commission, binding corporate rules, or other legally recognized mechanisms that ensure a comparable level of protection for personal data. Prior to engaging with any international partner, Desiredem evaluates whether the country of destination provides adequate data protection, based on legal assessments and regulatory guidance.
All recipients of international data transfers are contractually bound to uphold confidentiality and data security standards that meet or exceed applicable regulatory requirements.

As a globally accessible platform, your personal data may be transferred to and processed in countries outside your place of residence. Desiredem ensures that any international transfers comply with applicable data protection laws and include appropriate safeguards, such as Standard Contractual Clauses or equivalent measures that provide a comparable level of data protection.

 

7. DATA RETENTION

Your personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected. This includes satisfying legal, regulatory, accounting, or reporting obligations. When the data is no longer needed, it is securely deleted or anonymized in accordance with our internal data retention policy.

 

8. USER RIGHTS

Depending on your jurisdiction, you may be entitled to a variety of rights related to your personal data. These rights are designed to provide transparency, control, and assurance in how your information is used. You have the right to request access to your personal data, allowing you to obtain a copy of the data we hold about you and understand how it is being processed.

You have the right to request rectification of inaccurate or incomplete personal data. If you believe any of the information we hold is incorrect or outdated, you may contact us to update it. You have the right to request erasure of your personal data when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent, where applicable.

You may also have the right to object to certain types of processing, including direct marketing or processing based on our legitimate interests. If you object, we will stop the processing unless there are compelling legitimate grounds to continue.

In certain cases, you have the right to restrict the processing of your data. This means we will store your data but will not use it further, such as when you contest its accuracy or object to our processing. Finally, you have the right to lodge a complaint with a data protection authority if you believe that our processing of your personal data violates applicable laws.

To exercise any of these rights, please contact us at privacy@desiredem.com. We will respond to your request in accordance with applicable data protection regulations. These may include the right to access the data we hold about you, correct or update inaccurate information, request deletion of your personal data, withdraw consent, object to processing, and request restriction or portability of your data. You may also have the right to file a complaint with a data protection authority. To exercise any of these rights, please contact us at privacy@desiredem.com.

 

9. SECURITY MEASURES

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, misuse, loss, or destruction. These measures include secure encryption, limited access protocols, and internal compliance reviews. While we strive to maintain the highest standards of protection, we cannot guarantee absolute security, particularly where data is transmitted over the internet or stored with third-party providers.

10. COOKIES AND TRACKING TECHNOLOGIES

Desiredem uses cookies and similar technologies to provide a more personalized and efficient browsing experience. These tools help us understand user behavior, optimize performance, and deliver relevant content and advertisements. Cookies may also be used to authenticate users, remember preferences, and facilitate social media integration. For more information, please refer to our Cookie Policy.

 

11. CHILDREN’S PRIVACY

DesireDem does not knowingly collect or solicit personal data from individuals who are considered minors under their local laws. Our services and website are strictly intended for persons who are 18 years of age or older. We encourage parents and legal guardians to actively monitor and guide their children’s online activity to prevent unintended exposure or unauthorized data sharing.

If we become aware that we have inadvertently collected personal data from a child under the age of 18 without verified parental or guardian consent, we will take immediate steps to delete such information from our systems. If you believe that a child has submitted personal information to us in violation of this policy, please contact us promptly at privacy@desiredem.com so we can investigate and take appropriate action. We do not knowingly collect personal information from minors. If we learn that we have collected data from a child without verified parental consent, we will take immediate steps to delete that information.

 

12. POLICY UPDATES

We reserve the right to amend this Privacy Policy to reflect changes in legal requirements, service offerings, or data handling practices. Any modifications will be posted on this page with an updated effective date. Continued use of the website after such changes constitutes your acceptance of the updated policy.

 

13. CONTACT

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at: privacy@desiredem.com